Payment Structure & Bank details

For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid either before your departure from your country or upon arrival in INDIA but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service. 

Apart from above is some cases like Special Train Journey, Hotel or Resorts booking during the peak season ( X-Mas, New Year ), full payment is required to be sent in advance. 

Documentation

- Passport, Travel Visa, and National ID Card.

- Health Travel Documents.

- Travel Itinerary Details.

- Medical and Travel Insurance Proof.

Other Documents : Since the start off the Covid-19 pandemic several countries have introduced passenger locator forms which must be presented at check-in or at immigration. After filling the form are often provided with a QR code or a reference number. Other documents could also be required. that is why it is always important to check what is required for your trip when planning your holiday and ideally verifying the requirements once again closer to your departure dates as entry rules and regulation change on a daily basis.

Cancellation Policy & Charges

- All hotels & tours are booked by customer’s choice and consent. Any service or hotel once booked cannot be changed / refunded or compensated based on personal like or dislike.

- Any tours are non-refundable in case NO– SHOW or guest being late.

- Any cancellations regarding tours / transfers would be subject to availability 24 hours prior of scheduled timing & not possible within 24 hours of scheduled timings.

- Excursion tickets / passes are non-refundable once issued / confirmed. - Services marked as NO-SHOW / not availed will not rearranged.

- Should a tour booking be cancelled for reasons of bad weather, vehicle issue or traffic problem. We will make all sincere efforts to arrange alternative service with similar options, however , based on its   availability.

Refund policy

• If your refund are approved, then your refund will be processed, and a credit will automatically be applied to your credit or original method of payment, within certain amount of days.  Abhay@kumar.com      
  

  Late or missing refunds ( if applicable )
  

  If you haven't received a refund yet, first check your bank again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at Hello@sigotrips.com.

Terms & Conditions

Please read the following terms and conditions carefully. You must not make any booking unless you are 18 years of age or older and understand and agree with the following terms and conditions. These terms and conditions apply to booking you make with a Consultant (instore, over the phone or by email) as well as online bookings made via our website. These terms and conditions govern our relationship with you. Once we accept a booking from you on behalf of s supplier , you will also have a separate contract with the Supplier ,which will be governed by other terms and conditions. It is your responsibility to make yourself aware of those other term.

Privacy Policy :

We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information, and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. You agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers (e.g. airlines, accommodation, or tour providers) with whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based.